Keep queues visible
Know what AI handles, what is waiting and what needs an adviser.
For contact centres
Make AI part of your operation, not a separate layer.
MyCh IQ connects conversation handling, handovers, queue management, quality and workforce planning through a shared approach.
Requests handled1 284↑ 4,1 %
Resolved without intervention68 %↑ 3.4 pts
First response42 s↓ 11 s
Satisfaction4,6/ 5
Volume handled · 12 weeks Voice Chat E-mail
Resolution quality
Resolution91 %Useful handover84 %
Signals to watch
3 approvals pending
Billing SLA under watch
Stable chat quality
Designed for
Contact centre directors, operations managers and supervisors who want to introduce automation without creating another black box.
Operational priorities
Introduce AI without moving the problem elsewhere.
MyCh IQ starts with how your team works, decides and reports today.
Connect quality and decisions
Analyse conversations, handovers and actions in the same context.
Plan around real workload
Compare forecast demand, schedules and live adherence.
Show rather than promise
A controlled scenario to explain the product.
The interfaces use entirely fictional people, organisations and data. They show precisely how the process works.
Product demonstrationFictional data
Start with one journey
One customer request is enough to frame the first demo.
- Choose
A frequent or sensitive request.
- Define
The data and actions that are actually authorised.
- Validate
The exact role of human decisions.
Your operation, your framework
Let’s see what MyCh IQ would do with your request.
No generic demo: we connect the channel, rule, action and handover to your reality.