Operations before the “wow” factor
Rules, queues, required data and handovers matter more than a spectacular animation.
AI should support agents.
Not sideline them.
MyCh IQ was born from a conviction shaped by twenty years of contact centre experience: useful automation must understand the operation as well as the conversation.
Meet the team ↗ A vision becoming a system
Conversation, human decisions and operational management in one product.
These illustrations show what the project is built around: contextual handover for the team and operational visibility for managers.
Explore the platform →Conversations
1
Unusual invoiceHuman handover
2
Copy requestedFollow-up in progress
3
Address changeFollow-up in progress
4
CancellationFollow-up in progress
Koen WoutersAdviser connected
Handover with contextReason, history and action already taken
Copilot suggestion · 87% confidence
I understand your concern. I checked the history and prepared a meter check.
SendInsertRephrase
For the adviser Take over without starting over
Requests handled1 284↑ 4,1 %
Resolved without intervention68 %↑ 3.4 pts
First response42 s↓ 11 s
Satisfaction4,6/ 5
Volume handled · 12 weeks Voice Chat E-mail
Resolution quality
Resolution91 %Useful handover84 %
Signals to watch
3 approvals pending
Billing SLA under watch
Stable chat quality
For the operation Manage what has actually been handled
Our starting point
Good AI agents are measured by what they resolve properly, not just what they say.
A response that cannot access the case, follow the right rule or hand over with context simply moves work elsewhere. MyCh IQ is built around the full process: understand, act, hand over and report.
Our principles
The product must remain credible when the demo ends.
People where judgment matters
Automation handles structured work. Human judgment stays visible and available when needed.
Evidence before promises
Our demos show concrete scenarios with fictional data, without invented customer results or figures.
Active development
We openly build what needs to be verified in practice.
The platform is actively evolving. Some capabilities shown may be configured or adapted during scoping. The demo explains the product direction and how it works, without hiding its actual stage of development.
Build from real experience
Tell us where your customer service team loses the most time.
We’ll turn it into a concrete scenario to assess what can be automated and what should stay human.