AI platform for customer service

Handle the request.
Not just the message.

MyCh IQ understands each interaction, executes authorised actions and hands over to the right adviser when a human needs to decide.

Book a demo See how it works

Voice · Chat · EmailConfigurable human controlFR · NL · ENTraceable decisions

An invoice retrieved and resentAutonomous resolution · French

How MyCh IQ works

A request comes in.
A resolution comes out.

Five functions at a glance. No artificial journey or scroll-blocking effects.

Capture

Receive

Voice, chat and email join the same operation.

Understand

Context

Intent, language and case details become actionable.

Act within your rules

Controlled action

Authorised tools, approvals and a complete record of every step.

Resolve

Or hand over

The request moves forward with all the context already collected.

Manage

Decide

Quality, workload and autonomy stay visible.

The product in real situations

An illustrated interface.
Not a cropped screenshot.

Faithful representations of how MyCh IQ works, simplified to explain the product immediately.

One operational queue

See everything that matters.

Voice, chat and email arrive in one place. Your team immediately sees what AI handles, what needs a decision and what risks missing its SLA.

Explore the unified inbox

All · 6Voice · 2Chat · 2E-mail · 2Handled by AI · 3Human queue · 2

ChannelCustomer and requestStatusAssigned to

↗VoiceHigh electricity billKoen J. · context availableHanded overNoNoor J.

□ChatInvoice copyNora B. · context availableHandled by AIMyMyCh IQ

◇E-mailAddress changeClaire D. · context availableApprovalCaCamille L.

□ChatTariff changeLucas M. · context availableHandled by AIMyMyCh IQ

↗VoiceCancellation at renewalÉlise V. · context availableHuman queueSoSophie D.

◇E-mailConsumption certificateKoen J. · context availableResolvedMyMyCh IQ

Copilot for your team

Take over without starting over.

When an adviser steps in, the reason, history, collected information and completed actions are ready. The copilot suggests the next step; the human decides.

Discover the copilot

Conversations

Unusual invoiceHuman handover

Copy requestedFollow-up in progress

Address changeFollow-up in progress

CancellationFollow-up in progress

Koen WoutersAdviser connected

I don’t understand this increase on my bill.

I found a consumption spike. I’m handing over with the full context.

Handover with contextReason, history and action already taken

Copilot suggestion · 87% confidence

I understand your concern. I checked the history and prepared a meter check.

SendInsertRephrase

Operational oversight

Manage what is actually happening.

Resolutions, handovers, approvals, confidence and workload become clear signals for operational teams, without piecing the story together across tools.

Explore operational oversight

Requests handled1 284↑ 4,1 %

Resolved without intervention68 %↑ 3.4 pts

First response42 s↓ 11 s

Satisfaction4,6/ 5

Volume handled · 12 weeks

Voice Chat E-mail

Resolution quality

Resolution91 %Useful handover84 %

Signals to watch

3 approvals pending

Billing SLA under watch

Stable chat quality

Automate without losing control

Your rules decide how far AI can go.

Define required information, authorised tools, approval thresholds and escalation paths. MyCh IQ acts within those boundaries and keeps a usable record of each step.