Prioritise without switching screens
Filters, ownership, language, channel and response-time risks remain visible in one place.
Unified inbox
One queue showing what AI handles and what your team needs to take over.
Bring voice, chat and email conversations into a single operational view, with clear statuses, priorities, SLA risks and ownership.
All · 6Voice · 2Chat · 2E-mail · 2Handled by AI · 3Human queue · 2
ChannelCustomer and requestStatusAssigned to
↗VoiceHigh electricity billKoen J. · context availableHanded overNoNoor J.
□ChatInvoice copyNora B. · context availableHandled by AIMyMyCh IQ
◇E-mailAddress changeClaire D. · context availableApprovalCaCamille L.
□ChatTariff changeLucas M. · context availableHandled by AIMyMyCh IQ
↗VoiceCancellation at renewalÉlise V. · context availableHuman queueSoSophie D.
◇E-mailConsumption certificateKoen J. · context availableResolvedMyMyCh IQ
Voice, chat and email together
Clearly identified AI, human and pending queues
Customer context retained across channels
How it works
A clear process, from start to finish.
Keep a clear boundary
Your team can immediately distinguish AI-managed interactions from those waiting for human action.
Keep the relevant history
Previous conversations and actions stay with the request throughout its handling.
The product in action
Watch the state change, not a decorative image.
The demo shows the information that appears, the rule that applies and the final state your team can use.
Demonstration with fictional data. Voice call handed over with contextDemo
One product language
Context stays available where your team needs it.
Each module uses the same fictional customers, statuses and control logic to show a coherent product, not a collection of dashboards.
Incoming channels↗ □ ◇
VoiceCall transcribed
LiveChatUnusual invoice
FRE-mailAttachment detected
NLRequest NE-4821 AI active
✓UnderstandIntent · language · context
●DecideRule and confidence level
→ActAuthorised tool or handover
Context retrieved
CustomerNora Benali
ServiceBilling
Confidence92 %
✓Authorised actionCopy generated and response prepared48 s
Apply this process to your operation
Let’s discuss a real customer journey.
We start with your request, your rules and the exact point where a human must keep the decision.