Prioritise without switching screens
Filters, ownership, language, channel and response-time risks remain visible in one place.
Unified inbox
One queue showing what AI handles and what your team needs to take over.
Bring voice, chat and email conversations into a single operational view, with clear statuses, priorities, SLA risks and ownership.
MYCH IQ / NOVERA
Unified inbox08
Voice, chat and email in one queue.
| Voice / Chat / Email | Customer | Subject and preview | Status | SLA | Assigned to | Time |
|---|---|---|---|---|---|---|
| Voice | KJKoen Jacobs | High electricity billHanded over with full context · case NE-5107Koen Jacobs · 09:24 | Handed overNoor Janssens | 3 h 40remaining | NJNoor Janssens | 09:24 |
| Chat | NBNora Benali | Invoice copy“Hello, could you send me my April invoice again?”Nora Benali · 09:06 | Handled by AIMyCh IQ | 1 h 12remaining | MyCh IQ | 09:06 |
CDClaire Dubois | Address change for my contractAction prepared · awaiting your approvalClaire Dubois · 09:12 | Needs approvalCamille Laurent | 5 h 48remaining | CLCamille Laurent | 09:12 | |
| Voice | EVElise Vermeulen | Cancellation at contract endCallback requested · morning preferredElise Vermeulen · 09:21 | Human queueUnassigned | 18 minAt risk | —Unassigned | 09:21 |
| Chat | EVElise Vermeulen | Question about the monthly advanceCustomer asked to speak to a team memberElise Vermeulen · 09:29 | Human queueSophie De Smet | 42 minremaining | SDSophie De Smet | 09:29 |
KJKoen Jacobs | Question about case NE-5107Meter check follow-up · reply being preparedKoen Jacobs · 09:31 | AssignedNoor Janssens | 4 h 22remaining | NJNoor Janssens | 09:31 | |
| Voice | CDClaire Dubois | Question about the night tariffCallback promised before noon · case to reviewClaire Dubois · 09:34 | Human queueCamille Laurent | 26 minAt risk | CLCamille Laurent | 09:34 |
LMLucas Martin | Direct debit confirmedConfirmation sent · ticket closed automaticallyLucas Martin · 08:47 | ResolvedMyCh IQ | —Resolved | MyCh IQ | 08:47 |
Selected requestAddress change for my contract
“I’m moving on 1 September and would like to update the address on my contract.”
Extracted new address24 rue des Tilleuls, 4000 LiègeNE-2023-071 · Claire Dubois
Human approval requiredCustomer record · human approvalChange prepared. No customer data changed before approval.
Voice, chat and email together
Clearly identified AI, human and pending queues
Customer context retained across channels
How it works
A clear process, from start to finish.
Keep a clear boundary
Your team can immediately distinguish AI-managed interactions from those waiting for human action.
Keep the relevant history
Previous conversations and actions stay with the request throughout its handling.
The product in action
Watch the state change, not a decorative image.
The demo shows the information that appears, the rule that applies and the final state your team can use.
Demonstration with fictional data.MYCH IQ / NOVERA
Unified inbox08
Voice, chat and email in one queue.
| Voice / Chat / Email | Customer | Subject and preview | Status | SLA | Assigned to | Time |
|---|---|---|---|---|---|---|
| Voice | KJKoen Jacobs | High electricity billHanded over with full context · case NE-5107Koen Jacobs · 09:24 | Handed overNoor Janssens | 3 h 40remaining | NJNoor Janssens | 09:24 |
| Chat | NBNora Benali | Invoice copy“Hello, could you send me my April invoice again?”Nora Benali · 09:06 | Handled by AIMyCh IQ | 1 h 12remaining | MyCh IQ | 09:06 |
CDClaire Dubois | Address change for my contractAction prepared · awaiting your approvalClaire Dubois · 09:12 | Needs approvalCamille Laurent | 5 h 48remaining | CLCamille Laurent | 09:12 | |
| Voice | EVElise Vermeulen | Cancellation at contract endCallback requested · morning preferredElise Vermeulen · 09:21 | Human queueUnassigned | 18 minAt risk | —Unassigned | 09:21 |
| Chat | EVElise Vermeulen | Question about the monthly advanceCustomer asked to speak to a team memberElise Vermeulen · 09:29 | Human queueSophie De Smet | 42 minremaining | SDSophie De Smet | 09:29 |
KJKoen Jacobs | Question about case NE-5107Meter check follow-up · reply being preparedKoen Jacobs · 09:31 | AssignedNoor Janssens | 4 h 22remaining | NJNoor Janssens | 09:31 | |
| Voice | CDClaire Dubois | Question about the night tariffCallback promised before noon · case to reviewClaire Dubois · 09:34 | Human queueCamille Laurent | 26 minAt risk | CLCamille Laurent | 09:34 |
LMLucas Martin | Direct debit confirmedConfirmation sent · ticket closed automaticallyLucas Martin · 08:47 | ResolvedMyCh IQ | —Resolved | MyCh IQ | 08:47 |
Selected requestAddress change for my contract
“I’m moving on 1 September and would like to update the address on my contract.”
Extracted new address24 rue des Tilleuls, 4000 LiègeNE-2023-071 · Claire Dubois
Human approval requiredCustomer record · human approvalChange prepared. No customer data changed before approval.
Unified inboxDemo
One product language
Context stays available where your team needs it.
Each module uses the same fictional customers, statuses and control logic to show a coherent product, not a collection of dashboards.
CDPending
Address change for my contract
Claire Dubois · FR · NE-2023-071
Structured ticket#NE-5142
Extracted fields
Previous address
7 av. des Prés, 4020 Liège
New address
24 rue des Tilleuls, 4000 Liège
Effective date
01/09/2026
◷ Human approval requiredCamille Laurent · supervisor
Every customer-record change waits for approval before execution.
Approval requiredActions logged
Apply this process to your operation
Let’s discuss a real customer journey.
We start with your request, your rules and the exact point where a human must keep the decision.