Resolve the straightforward
Apply approved tools to well-identified requests with sufficient information.
For customer service teams
Resolve repetitive requests while giving human attention to the cases that need it.
Structured requests can follow an authorised workflow. Sensitive cases reach the adviser with context already collected and actions already completed.
MYCH IQ / NOVERA
Copilot activeHandoff briefing
Koen Jacobs · case NE-5107
KJKoen JacobsVoice · NL
NJNoor JanssensKoen disputes his July invoice. The difference comes from an estimated meter reading, not confirmed actual consumption.
July invoice€316.40
Usual average€148.20
Why hand over?A commercial decision is required.
AI confidence 0.71Threshold 0.85
Already checked
- Identity and meter verified
- Six months of history analysed
- Case NE-5107 created
- Customer
NE-2024-204- Meter
541-88-A
End of transcript · English translation
Koen
That can’t be right; nothing has changed here.
MyCh IQ
I’ll open a case and connect you with a bilingual colleague.
Noor
Hello Mr Jacobs, I already have your case in front of me.
NJ
The copilot prepares. Noor makes the final decision.Assigned to Noor Janssens · Awaiting a decision
NE-5107Designed for
Customer service teams balancing repetitive requests, sensitive cases and consistent service across channels.
Operational priorities
Introduce AI without moving the problem elsewhere.
MyCh IQ starts with how your team works, decides and reports today.
Protect sensitive cases
Require approval or human handling when the risk calls for it.
Support the adviser
Pass on a summary, relevant sources and an editable next action.
Show rather than promise
A controlled scenario to explain the product.
The interfaces use entirely fictional people, organisations and data. They show precisely how the process works.
MYCH IQ / NOVERA
Unified inbox08
Voice, chat and email in one queue.
| Voice / Chat / Email | Customer | Subject and preview | Status | SLA | Assigned to | Time |
|---|---|---|---|---|---|---|
| Voice | KJKoen Jacobs | High electricity billHanded over with full context · case NE-5107Koen Jacobs · 09:24 | Handed overNoor Janssens | 3 h 40remaining | NJNoor Janssens | 09:24 |
| Chat | NBNora Benali | Invoice copy“Hello, could you send me my April invoice again?”Nora Benali · 09:06 | Handled by AIMyCh IQ | 1 h 12remaining | MyCh IQ | 09:06 |
CDClaire Dubois | Address change for my contractAction prepared · awaiting your approvalClaire Dubois · 09:12 | Needs approvalCamille Laurent | 5 h 48remaining | CLCamille Laurent | 09:12 | |
| Voice | EVElise Vermeulen | Cancellation at contract endCallback requested · morning preferredElise Vermeulen · 09:21 | Human queueUnassigned | 18 minAt risk | —Unassigned | 09:21 |
| Chat | EVElise Vermeulen | Question about the monthly advanceCustomer asked to speak to a team memberElise Vermeulen · 09:29 | Human queueSophie De Smet | 42 minremaining | SDSophie De Smet | 09:29 |
KJKoen Jacobs | Question about case NE-5107Meter check follow-up · reply being preparedKoen Jacobs · 09:31 | AssignedNoor Janssens | 4 h 22remaining | NJNoor Janssens | 09:31 | |
| Voice | CDClaire Dubois | Question about the night tariffCallback promised before noon · case to reviewClaire Dubois · 09:34 | Human queueCamille Laurent | 26 minAt risk | CLCamille Laurent | 09:34 |
LMLucas Martin | Direct debit confirmedConfirmation sent · ticket closed automaticallyLucas Martin · 08:47 | ResolvedMyCh IQ | —Resolved | MyCh IQ | 08:47 |
Selected requestAddress change for my contract
“I’m moving on 1 September and would like to update the address on my contract.”
Extracted new address24 rue des Tilleuls, 4000 LiègeNE-2023-071 · Claire Dubois
Human approval requiredCustomer record · human approvalChange prepared. No customer data changed before approval.
Product demonstrationFictional data
Start with one journey
One customer request is enough to frame the first demo.
- Choose
A frequent or sensitive request.
- Define
The data and actions that are actually authorised.
- Validate
The exact role of human decisions.
Your operation, your framework
Let’s see what MyCh IQ would do with your request.
No generic demo: we connect the channel, rule, action and handover to your reality.