VoiceCall transcribed
Live Omnichannel AI agents
Understand the request. Take the right action.
Across voice, chat and email, MyCh IQ identifies the need, gathers available context and follows the authorised workflow through to resolution or human handover.
Incoming channels↗ □ ◇
ChatUnusual invoice
FRE-mailAttachment detected
NLRequest NE-4821 AI active
✓UnderstandIntent · language · context
●DecideRule and confidence level
→ActAuthorised tool or handover
Context retrieved
CustomerNora Benali
ServiceBilling
Confidence92 %
✓Authorised actionCopy generated and response prepared48 s
Three channels, one approach to handling requests
Confidence and rules visible at every decision
Autonomous resolution or handover with context
How it works
A clear process, from start to finish.
Understand before responding
The channel, language, intent and case details are brought together before an action is proposed.
Act within authorised boundaries
Each service has its own rules, required fields and tools the AI agent is allowed to use.
Know when to hand over
When confidence, risk or policy requires it, the adviser receives the context already collected instead of starting from scratch.
The product in action
Watch the state change, not a decorative image.
The demo shows the information that appears, the rule that applies and the final state your team can use.
Demonstration with fictional data. Autonomous resolution of a chat requestDemo
One product language
Context stays available where your team needs it.
Each module uses the same fictional customers, statuses and control logic to show a coherent product, not a collection of dashboards.
All · 6Voice · 2Chat · 2E-mail · 2Handled by AI · 3Human queue · 2
ChannelCustomer and requestStatusAssigned to
↗VoiceHigh electricity billKoen J. · context availableHanded overNoNoor J.
□ChatInvoice copyNora B. · context availableHandled by AIMyMyCh IQ
◇E-mailAddress changeClaire D. · context availableApprovalCaCamille L.
□ChatTariff changeLucas M. · context availableHandled by AIMyMyCh IQ
↗VoiceCancellation at renewalÉlise V. · context availableHuman queueSoSophie D.
◇E-mailConsumption certificateKoen J. · context availableResolvedMyMyCh IQ
Apply this process to your operation
Let’s discuss a real customer journey.
We start with your request, your rules and the exact point where a human must keep the decision.