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Omnichannel AI agents

Understand the request. Take the right action.

Across voice, chat and email, MyCh IQ identifies the need, gathers available context and follows the authorised workflow through to resolution or human handover.

See a demo ↗The full platform
NÉNovera Énergie⌄
Demonstration dataCL
MYCH IQ / NOVERA

Invoice copy

Nora Benali · Chat · NE-2024-118

Handled by AI
NBNora BenaliChat · FR
Nora Benali

Hello, could you send me my April invoice again? I can’t find it.

Invoice copyConfidence 96 %
Approved actionSuccessful
Invoice retrievalrecuperer_facture
Invoice found
FAC-2026-0418
Amount
€184.60
Issued on
18/04/2026
FAC-2026-0418.pdf148 KB
MyCh IQ

Hello Nora, here is your April 2026 invoice: €184.60, issued on 18 April. You’ll find it attached. Can I help you with anything else?

FAC-2026-0418.pdf
Generated summary

Nora Benali requested a copy of her April invoice. Invoice FAC-2026-0418 was found and sent as an attachment. No dispute; account up to date.

AI activity
  1. Message received
  2. Request understood
  3. Invoice retrieved
  4. Reply sent
Reply sent · invoice attachedThe requested document is sent back to Nora in the conversation.
FAC-2026-0418

Three channels, one approach to handling requests

Confidence and rules visible at every decision

Autonomous resolution or handover with context

How it works

A clear process, from start to finish.

Understand before responding

The channel, language, intent and case details are brought together before an action is proposed.

Act within authorised boundaries

Each service has its own rules, required fields and tools the AI agent is allowed to use.

Know when to hand over

When confidence, risk or policy requires it, the adviser receives the context already collected instead of starting from scratch.

The product in action

Watch the state change, not a decorative image.

The demo shows the information that appears, the rule that applies and the final state your team can use.

Demonstration with fictional data.
NÉNovera Énergie⌄
Demonstration dataCL
MYCH IQ / NOVERA

Invoice copy

Nora Benali · Chat · NE-2024-118

Handled by AI
NBNora BenaliChat · FR
Nora Benali

Hello, could you send me my April invoice again? I can’t find it.

Invoice copyConfidence 96 %
Approved actionSuccessful
Invoice retrievalrecuperer_facture
Invoice found
FAC-2026-0418
Amount
€184.60
Issued on
18/04/2026
FAC-2026-0418.pdf148 KB
MyCh IQ

Hello Nora, here is your April 2026 invoice: €184.60, issued on 18 April. You’ll find it attached. Can I help you with anything else?

FAC-2026-0418.pdf
Generated summary

Nora Benali requested a copy of her April invoice. Invoice FAC-2026-0418 was found and sent as an attachment. No dispute; account up to date.

AI activity
  1. Message received
  2. Request understood
  3. Invoice retrieved
  4. Reply sent
Reply sent · invoice attachedThe requested document is sent back to Nora in the conversation.
FAC-2026-0418
Omnichannel AI agentsDemo
One product language

Context stays available where your team needs it.

Each module uses the same fictional customers, statuses and control logic to show a coherent product, not a collection of dashboards.

NÉNovera ÉnergieDemonstration · fictional dataVoice
KJ

High electricity bill

Koen Jacobs · NL · NE-2024-204

Handoff accepted
1:06Noor Janssens
TranscriptCall in Dutch · English translation
Koen Jacobs

Hello, my electricity bill is much higher than usual.

MyCh IQ

Hello Mr Jacobs. Let me check. May I have your customer number?

Koen Jacobs

Yes, NE-2024-204.

MyCh IQ

I can see a peak in July. I’m checking your billing history.

Koen Jacobs

That cannot be right; nothing has changed here.

MyCh IQ

I’ll open a case and connect you with a bilingual colleague.

Noor Janssens

Hello Mr Jacobs, I have your case in front of me.

Context preservedActions logged
Apply this process to your operation

Let’s discuss a real customer journey.

We start with your request, your rules and the exact point where a human must keep the decision.

Book a demo ↗