Scale autonomy to the risk
An invoice can be retrieved automatically, while a sensitive change waits for approval.
AI oversight
Set autonomy action by action.
Choose what can run autonomously, what needs approval and what stays fully human. Decisions and their outcomes remain auditable.
AI SUPERVISION / AUTONOMY
Autonomy and permissions
Supervised
Every action is approved
Semi-automaticActive
4 autonomous actions
Autonomous
Subject to each action’s policy
| Action | Policy | Limit | Scope |
|---|---|---|---|
Retrieve an invoiceBillingrecuperer_facture | Autonomous | — | Read only |
Check a meter readingBillingconsulter_releve_compteur | Autonomous | — | Read only |
Send confirmationCommunicationenvoyer_confirmation | Autonomous | — | Customer’s language |
Close a ticketProcesscloturer_ticket | Autonomous | — | After resolution |
Change customer addressCustomer recordmettre_a_jour_adresse_client | Approval | — | Contract address |
Schedule a visitField serviceplanifier_intervention | Approval | < 30 d | Service area |
Offer goodwill creditFinancialgeste_commercial | Approval | ≤ €100 | Supervisor |
Issue a refundFinancialrembourser_client | Human only | Any amount | Human only |
Each action’s policy takes precedence over the global mode.
A human-only action never becomes autonomous.
Supervised, semi-automatic and autonomous levels
Roles and approval thresholds
Decision and outcome log
How it works
A clear process, from start to finish.
Assign the right permissions
Roles define permitted actions, their scope and who is authorised to approve them.
Review a decision
The conversation, actor, action, approval and outcome form a coherent audit trail.
The product in action
Watch the state change, not a decorative image.
The demo shows the information that appears, the rule that applies and the final state your team can use.
Demonstration with fictional data.AI SUPERVISION / AUTONOMY
Autonomy and permissions
Supervised
Every action is approved
Semi-automaticActive
4 autonomous actions
Autonomous
Subject to each action’s policy
| Action | Policy | Limit | Scope |
|---|---|---|---|
Retrieve an invoiceBillingrecuperer_facture | Autonomous | — | Read only |
Check a meter readingBillingconsulter_releve_compteur | Autonomous | — | Read only |
Send confirmationCommunicationenvoyer_confirmation | Autonomous | — | Customer’s language |
Close a ticketProcesscloturer_ticket | Autonomous | — | After resolution |
Change customer addressCustomer recordmettre_a_jour_adresse_client | Approval | — | Contract address |
Schedule a visitField serviceplanifier_intervention | Approval | < 30 d | Service area |
Offer goodwill creditFinancialgeste_commercial | Approval | ≤ €100 | Supervisor |
Issue a refundFinancialrembourser_client | Human only | Any amount | Human only |
Each action’s policy takes precedence over the global mode.
A human-only action never becomes autonomous.
AI oversightDemo
One product language
Context stays available where your team needs it.
Each module uses the same fictional customers, statuses and control logic to show a coherent product, not a collection of dashboards.
AI SUPERVISION / AUDIT LOG
Audit log
All actors8 entries of 1,284
| Timestamp | Decision | Actor / tool | Result |
|---|---|---|---|
21/08 11:24:38CONV-4821 | Autonomous resolutionAI agent | AI agentconsulter_releve_compteur | Invoice correctedTR-8f41c2 |
21/08 11:22:54CONV-4818 | Contextual handoffAI agent → Y. El Amrani | AI agent → Y. El Amrani | Transferred with contextTR-8f4197 |
21/08 11:20:11CONV-4815 | Approval requestedAI agent → C. Laurent | AI agent → C. Laurentgeste_commercial | PendingTR-8f4163 |
21/08 09:41:04CONV-4802 | Action approvedCamille Laurent | Camille Laurentmettre_a_jour_adresse_client | Record updatedTR-8f40a7 |
21/08 09:12:20CONV-4796 | Approval declinedCamille Laurent | Camille Laurentgeste_commercial | Response adjustedTR-8f4055 |
20/08 17:48:02CONV-4771 | Autonomous resolutionAI agent | AI agentrecuperer_facture | Invoice sentTR-8f3ee1 |
20/08 16:31:47CONV-4762 | Action failedAI agent | AI agentplanifier_intervention | Retry scheduledTR-8f3e70 |
20/08 15:02:19CONV-4750 | Policy changedCamille Laurent | Camille Laurent | Address → approval requiredTR-8f3dc4 |
24-month retention · EU regionNo tokens or secrets logged
Apply this process to your operation
Let’s discuss a real customer journey.
We start with your request, your rules and the exact point where a human must keep the decision.