Scale autonomy to the risk
An invoice can be retrieved automatically, while a sensitive change waits for approval.
AI oversight
Set autonomy action by action.
Choose what can run autonomously, what needs approval and what stays fully human. Decisions and their outcomes remain auditable.
ActionLevelState
Resend a documentAutonomous
Update an addressApproval
Offer a goodwill creditSupervisor
Close a disputeHuman queue
Supervised, semi-automatic and autonomous levels
Roles and approval thresholds
Decision and outcome log
How it works
A clear process, from start to finish.
Assign the right permissions
Roles define permitted actions, their scope and who is authorised to approve them.
Review a decision
The conversation, actor, action, approval and outcome form a coherent audit trail.
The product in action
Watch the state change, not a decorative image.
The demo shows the information that appears, the rule that applies and the final state your team can use.
Demonstration with fictional data. Changing an approval policyDemo
One product language
Context stays available where your team needs it.
Each module uses the same fictional customers, statuses and control logic to show a coherent product, not a collection of dashboards.
TimeEventDetailActor
Apply this process to your operation
Let’s discuss a real customer journey.
We start with your request, your rules and the exact point where a human must keep the decision.