A handover that explains why
The reason, confidence level, sentiment and rule that triggered the handover remain visible.
Agent copilot
The adviser takes over the decision, without having to search for information.
After a handover, MyCh IQ gives the adviser a concise summary, the reason for escalation, the data collected and possible next actions.
Conversations
1
Unusual invoiceHuman handover
2
Copy requestedFollow-up in progress
3
Address changeFollow-up in progress
4
CancellationFollow-up in progress
Koen WoutersAdviser connected
Handover with contextReason, history and action already taken
Copilot suggestion · 87% confidence
I understand your concern. I checked the history and prepared a meter check.
SendInsertRephrase
A structured handover summary
Visible sources and previous actions
Suggestions you can edit, approve or reject
How it works
A clear process, from start to finish.
Support, never an obligation
The adviser can edit, insert, approve or ignore the suggestion as the situation requires.
Sources in view
The context and knowledge used to produce the suggestion can be reviewed before acting.
The product in action
Watch the state change, not a decorative image.
The demo shows the information that appears, the rule that applies and the final state your team can use.
Demonstration with fictional data. Contextual copilot suggestionDemo
One product language
Context stays available where your team needs it.
Each module uses the same fictional customers, statuses and control logic to show a coherent product, not a collection of dashboards.
All · 6Voice · 2Chat · 2E-mail · 2Handled by AI · 3Human queue · 2
ChannelCustomer and requestStatusAssigned to
↗VoiceHigh electricity billKoen J. · context availableHanded overNoNoor J.
□ChatInvoice copyNora B. · context availableHandled by AIMyMyCh IQ
◇E-mailAddress changeClaire D. · context availableApprovalCaCamille L.
□ChatTariff changeLucas M. · context availableHandled by AIMyMyCh IQ
↗VoiceCancellation at renewalÉlise V. · context availableHuman queueSoSophie D.
◇E-mailConsumption certificateKoen J. · context availableResolvedMyMyCh IQ
Apply this process to your operation
Let’s discuss a real customer journey.
We start with your request, your rules and the exact point where a human must keep the decision.