A handover that explains why
The reason, confidence level, sentiment and rule that triggered the handover remain visible.
Agent copilot
The adviser takes over the decision, without having to search for information.
After a handover, MyCh IQ gives the adviser a concise summary, the reason for escalation, the data collected and possible next actions.
MYCH IQ / NOVERA
Copilot activeHandoff briefing
Koen Jacobs · case NE-5107
KJKoen JacobsVoice · NL
NJNoor JanssensKoen disputes his July invoice. The difference comes from an estimated meter reading, not confirmed actual consumption.
July invoice€316.40
Usual average€148.20
Why hand over?A commercial decision is required.
AI confidence 0.71Threshold 0.85
Already checked
- Identity and meter verified
- Six months of history analysed
- Case NE-5107 created
- Customer
NE-2024-204- Meter
541-88-A
End of transcript · English translation
Koen
That can’t be right; nothing has changed here.
MyCh IQ
I’ll open a case and connect you with a bilingual colleague.
Noor
Hello Mr Jacobs, I already have your case in front of me.
NJ
The copilot prepares. Noor makes the final decision.Assigned to Noor Janssens · Awaiting a decision
NE-5107A structured handover summary
Visible sources and previous actions
Suggestions you can edit, approve or reject
How it works
A clear process, from start to finish.
Support, never an obligation
The adviser can edit, insert, approve or ignore the suggestion as the situation requires.
Sources in view
The context and knowledge used to produce the suggestion can be reviewed before acting.
The product in action
Watch the state change, not a decorative image.
The demo shows the information that appears, the rule that applies and the final state your team can use.
Demonstration with fictional data.MYCH IQ / NOVERA
Copilot activeHandoff briefing
Koen Jacobs · case NE-5107
KJKoen JacobsVoice · NL
NJNoor JanssensKoen disputes his July invoice. The difference comes from an estimated meter reading, not confirmed actual consumption.
July invoice€316.40
Usual average€148.20
Why hand over?A commercial decision is required.
AI confidence 0.71Threshold 0.85
Already checked
- Identity and meter verified
- Six months of history analysed
- Case NE-5107 created
- Customer
NE-2024-204- Meter
541-88-A
End of transcript · English translation
Koen
That can’t be right; nothing has changed here.
MyCh IQ
I’ll open a case and connect you with a bilingual colleague.
Noor
Hello Mr Jacobs, I already have your case in front of me.
NJ
The copilot prepares. Noor makes the final decision.Assigned to Noor Janssens · Awaiting a decision
NE-5107 Agent copilotDemo
One product language
Context stays available where your team needs it.
Each module uses the same fictional customers, statuses and control logic to show a coherent product, not a collection of dashboards.
MYCH IQ / NOVERA
Unified inbox08
Voice, chat and email in one queue.
| Voice / Chat / Email | Customer | Subject and preview | Status | SLA | Assigned to | Time |
|---|---|---|---|---|---|---|
| Voice | KJKoen Jacobs | High electricity billHanded over with full context · case NE-5107Koen Jacobs · 09:24 | Handed overNoor Janssens | 3 h 40remaining | NJNoor Janssens | 09:24 |
| Chat | NBNora Benali | Invoice copy“Hello, could you send me my April invoice again?”Nora Benali · 09:06 | Handled by AIMyCh IQ | 1 h 12remaining | MyCh IQ | 09:06 |
CDClaire Dubois | Address change for my contractAction prepared · awaiting your approvalClaire Dubois · 09:12 | Needs approvalCamille Laurent | 5 h 48remaining | CLCamille Laurent | 09:12 | |
| Voice | EVElise Vermeulen | Cancellation at contract endCallback requested · morning preferredElise Vermeulen · 09:21 | Human queueUnassigned | 18 minAt risk | —Unassigned | 09:21 |
| Chat | EVElise Vermeulen | Question about the monthly advanceCustomer asked to speak to a team memberElise Vermeulen · 09:29 | Human queueSophie De Smet | 42 minremaining | SDSophie De Smet | 09:29 |
KJKoen Jacobs | Question about case NE-5107Meter check follow-up · reply being preparedKoen Jacobs · 09:31 | AssignedNoor Janssens | 4 h 22remaining | NJNoor Janssens | 09:31 | |
| Voice | CDClaire Dubois | Question about the night tariffCallback promised before noon · case to reviewClaire Dubois · 09:34 | Human queueCamille Laurent | 26 minAt risk | CLCamille Laurent | 09:34 |
LMLucas Martin | Direct debit confirmedConfirmation sent · ticket closed automaticallyLucas Martin · 08:47 | ResolvedMyCh IQ | —Resolved | MyCh IQ | 08:47 |
Selected requestAddress change for my contract
“I’m moving on 1 September and would like to update the address on my contract.”
Extracted new address24 rue des Tilleuls, 4000 LiègeNE-2023-071 · Claire Dubois
Human approval requiredCustomer record · human approvalChange prepared. No customer data changed before approval.
Apply this process to your operation
Let’s discuss a real customer journey.
We start with your request, your rules and the exact point where a human must keep the decision.