Define your services
Specify inputs, required data, SLAs and escalation policies.
For operations managers
Define the framework. Measure what actually happens.
Operations managers configure services, required information, escalation rules, autonomy and approval thresholds for each action.
MYCH IQ / NOVERA
Service catalogue
Qualification, routing and SLAs by request type
5 active types · 877 requests / month
| Request type | Mode | SLA | Required information / Actions |
|---|---|---|---|
Invoice requestBilling · 412 / month | Autonomous | 2 min | Contract number · Periodrecuperer_factureenvoyer_confirmation |
Bill disputeBilling · 186 / month | Mixed | 4 h | Invoice number · Reason · Readingconsulter_releve_compteurrecalculer_facture |
Address changeCustomer record · 94 / month | Approval | 1 business day | Full address · Effective datemettre_a_jour_adresse_client |
Appointment requestField team · 128 / month | Mixed | 1 business day | Preferred slot · Meter accessplanifier_intervention |
Service interruptionTechnical · 57 / month | Human | 30 min | Address · Since when · Neighbourhoodverifier_incident_reseau |
Missing information? AI asks again or hands off before processing.
Demo · Fictional data
Designed for
Operations, quality and transformation leaders who need a verifiable framework before increasing autonomy.
Operational priorities
Introduce AI without moving the problem elsewhere.
MyCh IQ starts with how your team works, decides and reports today.
Set the level of autonomy
Choose the right balance between autonomous handling, approval and human decisions.
Audit outcomes
Keep a record of decisions, actors, tools and outcomes.
Show rather than promise
A controlled scenario to explain the product.
The interfaces use entirely fictional people, organisations and data. They show precisely how the process works.
AI SUPERVISION / AUTONOMY
Autonomy and permissions
Supervised
Every action is approved
Semi-automaticActive
4 autonomous actions
Autonomous
Subject to each action’s policy
| Action | Policy | Limit | Scope |
|---|---|---|---|
Retrieve an invoiceBillingrecuperer_facture | Autonomous | — | Read only |
Check a meter readingBillingconsulter_releve_compteur | Autonomous | — | Read only |
Send confirmationCommunicationenvoyer_confirmation | Autonomous | — | Customer’s language |
Close a ticketProcesscloturer_ticket | Autonomous | — | After resolution |
Change customer addressCustomer recordmettre_a_jour_adresse_client | Approval | — | Contract address |
Schedule a visitField serviceplanifier_intervention | Approval | < 30 d | Service area |
Offer goodwill creditFinancialgeste_commercial | Approval | ≤ €100 | Supervisor |
Issue a refundFinancialrembourser_client | Human only | Any amount | Human only |
Each action’s policy takes precedence over the global mode.
A human-only action never becomes autonomous.
Product demonstrationFictional data
Start with one journey
One customer request is enough to frame the first demo.
- Choose
A frequent or sensitive request.
- Define
The data and actions that are actually authorised.
- Validate
The exact role of human decisions.
Your operation, your framework
Let’s see what MyCh IQ would do with your request.
No generic demo: we connect the channel, rule, action and handover to your reality.