Map the real journey
Receipt, identification, extraction, validation, decision and resolution are connected in a coherent flow.
Controlled workflows
Turn business rules into clear, testable workflows.
Define the entry point, information to check, decisions, approvals and final actions in a workflow your operational teams can review.
WORKFLOWS / CONTRACTS
Change of address
01TRIGGER
Email receivedContracts inbox · subject filter02IDENTIFICATION
Identify the customerConfidence threshold · 0.9003EXTRACTION
Extract the addressStreet, postcode, city, date04VALIDATION
Validate required fieldsStreet · postcode · city05CONDITION
Approval required?Customer record modificationYes · organisation policy 06HUMAN
Human approvalCamille Laurent · 09:41:03Approved07APPROVED TOOL
Update customer recordExecuted at 09:41:04 · 420 msSucceeded08MESSAGE
Send confirmationIn the customer’s language09TICKET
Close the ticketAfter confirmationLOG-88214Approval 09:41:03 → execution 09:41:04
ACTION RESULTReversible
Before
7 av. des Prés, 4020 Liège
After
24 rue des Tilleuls, 4000 Liège
Visible triggers and decisions
Built-in human approvals
Test the full path before publishing
How it works
A clear process, from start to finish.
Test before publishing
Test mode highlights the path actually followed and produces a usable audit trail.
Separate the logic from the tool
The workflow decides when to act; the tool definition specifies exactly what is allowed.
The product in action
Watch the state change, not a decorative image.
The demo shows the information that appears, the rule that applies and the final state your team can use.
Demonstration with fictional data.WORKFLOWS / CONTRACTS
Change of address
01TRIGGER
Email receivedContracts inbox · subject filter02IDENTIFICATION
Identify the customerConfidence threshold · 0.9003EXTRACTION
Extract the addressStreet, postcode, city, date04VALIDATION
Validate required fieldsStreet · postcode · city05CONDITION
Approval required?Customer record modificationYes · organisation policy 06HUMAN
Human approvalCamille Laurent · 09:41:03Approved07APPROVED TOOL
Update customer recordExecuted at 09:41:04 · 420 msSucceeded08MESSAGE
Send confirmationIn the customer’s language09TICKET
Close the ticketAfter confirmationLOG-88214Approval 09:41:03 → execution 09:41:04
ACTION RESULTReversible
Before
7 av. des Prés, 4020 Liège
After
24 rue des Tilleuls, 4000 Liège
Controlled workflowsDemo
One product language
Context stays available where your team needs it.
Each module uses the same fictional customers, statuses and control logic to show a coherent product, not a collection of dashboards.
TOOLS / DEFINITION
Update contract address
mettre_a_jour_adresse_clientUpdate the address recorded on a customer contract.
INPUT SCHEMA
| Field | Format | Rule |
|---|---|---|
Contractcontrat | Text | Required |
Streetrue | Text | Required |
Postcodecode_postal | 4 digits | Required |
Cityville | Text | Required |
Effective datedate_effet | Date | Optional |
Contract address only
Apply this process to your operation
Let’s discuss a real customer journey.
We start with your request, your rules and the exact point where a human must keep the decision.