VoiceCall transcribed
LiveFrom customer request
to operational oversight.
One platform to handle interactions, govern AI actions, support advisers and oversee operations.
Book a demo ↗All · 6Voice · 2Chat · 2E-mail · 2Handled by AI · 3Human queue · 2
ChannelCustomer and requestStatusAssigned to
↗VoiceHigh electricity billKoen J. · context availableHanded overNoNoor J.
□ChatInvoice copyNora B. · context availableHandled by AIMyMyCh IQ
◇E-mailAddress changeClaire D. · context availableApprovalCaCamille L.
□ChatTariff changeLucas M. · context availableHandled by AIMyMyCh IQ
↗VoiceCancellation at renewalÉlise V. · context availableHuman queueSoSophie D.
◇E-mailConsumption certificateKoen J. · context availableResolvedMyMyCh IQ
◎Channels & service
Serve across every channel
Understand, handle and hand over voice, chat and email requests.
Incoming channels↗ □ ◇
ChatUnusual invoice
FRE-mailAttachment detected
NLRequest NE-4821 AI active
✓UnderstandIntent · language · context
●DecideRule and confidence level
→ActAuthorised tool or handover
Context retrieved
CustomerNora Benali
ServiceBilling
Confidence92 %
✓Authorised actionCopy generated and response prepared48 s
Omnichannel AI agents
Understand the request. Take the right action.
Across voice, chat and email, MyCh IQ identifies the need, gathers available context and follows the authorised workflow through to resolution or human handover.
Discover →All · 6Voice · 2Chat · 2E-mail · 2Handled by AI · 3Human queue · 2
ChannelCustomer and requestStatusAssigned to
↗VoiceHigh electricity billKoen J. · context availableHanded overNoNoor J.
□ChatInvoice copyNora B. · context availableHandled by AIMyMyCh IQ
◇E-mailAddress changeClaire D. · context availableApprovalCaCamille L.
□ChatTariff changeLucas M. · context availableHandled by AIMyMyCh IQ
↗VoiceCancellation at renewalÉlise V. · context availableHuman queueSoSophie D.
◇E-mailConsumption certificateKoen J. · context availableResolvedMyMyCh IQ
Unified inbox
One queue showing what AI handles and what your team needs to take over.
Bring voice, chat and email conversations into a single operational view, with clear statuses, priorities, SLA risks and ownership.
Discover →Conversations
1
Unusual invoiceHuman handover
2
Copy requestedFollow-up in progress
3
Address changeFollow-up in progress
4
CancellationFollow-up in progress
Koen WoutersAdviser connected
Handover with contextReason, history and action already taken
Copilot suggestion · 87% confidence
I understand your concern. I checked the history and prepared a meter check.
SendInsertRephrase
Agent copilot
The adviser takes over the decision, without having to search for information.
After a handover, MyCh IQ gives the adviser a concise summary, the reason for escalation, the data collected and possible next actions.
Discover →⌁Automation & control
Automate with control
Turn business rules into clear actions that can be approved and audited.
Controlled workflows
Turn business rules into clear, testable workflows.
Define the entry point, information to check, decisions, approvals and final actions in a workflow your operational teams can review.
Discover →Action catalogue1 2 3 4
Retrieve an invoiceActive
→Update an addressActive
→Create a follow-upSupervised
→Offer a goodwill creditSupervised
→ActionUpdate an address
ApprovalApproved tools
Give AI specific actions, not unlimited access.
Each tool defines an action, its inputs, scope, time limits, retry rules and approval level.
Discover →ActionLevelState
Resend a documentAutonomous
Update an addressApproval
Offer a goodwill creditSupervisor
Close a disputeHuman queue
AI oversight
Set autonomy action by action.
Choose what can run autonomously, what needs approval and what stays fully human. Decisions and their outcomes remain auditable.
Discover →▥Operations & quality
Manage operations
Connect workload, quality and AI decisions to day-to-day reality.
Week of 24 AugustRecommended coverage
+ 2 proposed adjustmentsForecast demand
MTWTFSS
AdviserStartEndFit
N.N. Janssens08:0016:0096%
C.C. Laurent09:0017:0091%
S.S. De Smet10:0018:0088%
L.L. Martin12:0020:0083%
Workforce planning & adherence
Connect workload forecasts to schedules your team can actually use.
See expected volume, staffing needs, coverage gaps and live team status in one platform.
Discover →Requests handled1 284↑ 4,1 %
Resolved without intervention68 %↑ 3.4 pts
First response42 s↓ 11 s
Satisfaction4,6/ 5
Volume handled · 12 weeks Voice Chat E-mail
Resolution quality
Resolution91 %Useful handover84 %
Signals to watch
3 approvals pending
Billing SLA under watch
Stable chat quality
Quality & analytics
Manage conversations, AI decisions and workload in one framework.
Analyse volumes, service levels, resolutions, handovers, approvals, action errors and confidence distribution as distinct measures.
Discover →Case · invoice disputeCompare the original decision with the new rule
Original decision
→OutcomeHuman handover · 4 min
New rule
OutcomeResolved · 48 s
Conversation Replay
Change a rule. See what AI would have done differently.
Replay a completed interaction with a new instruction, knowledge source or policy to compare the original journey with the simulation.
Discover →FR · NL · EN
The same case, understood and presented in the right language.
MyCh IQ preserves the customer, values, statuses and history while presenting the interface and context in French, Dutch or English.
Discover → A demonstration, not a long speech
See how it works with your own use case.
Choose a customer request, an approval rule and a channel. We’ll show you how MyCh IQ connects them.