From customer request
to operational oversight.
One platform to handle interactions, govern AI actions, support advisers and oversee operations.
Book a demo ↗Unified inbox08
Voice, chat and email in one queue.
| Voice / Chat / Email | Customer | Subject and preview | Status | SLA | Assigned to | Time |
|---|---|---|---|---|---|---|
| Voice | KJKoen Jacobs | High electricity billHanded over with full context · case NE-5107Koen Jacobs · 09:24 | Handed overNoor Janssens | 3 h 40remaining | NJNoor Janssens | 09:24 |
| Chat | NBNora Benali | Invoice copy“Hello, could you send me my April invoice again?”Nora Benali · 09:06 | Handled by AIMyCh IQ | 1 h 12remaining | MyCh IQ | 09:06 |
CDClaire Dubois | Address change for my contractAction prepared · awaiting your approvalClaire Dubois · 09:12 | Needs approvalCamille Laurent | 5 h 48remaining | CLCamille Laurent | 09:12 | |
| Voice | EVElise Vermeulen | Cancellation at contract endCallback requested · morning preferredElise Vermeulen · 09:21 | Human queueUnassigned | 18 minAt risk | —Unassigned | 09:21 |
| Chat | EVElise Vermeulen | Question about the monthly advanceCustomer asked to speak to a team memberElise Vermeulen · 09:29 | Human queueSophie De Smet | 42 minremaining | SDSophie De Smet | 09:29 |
KJKoen Jacobs | Question about case NE-5107Meter check follow-up · reply being preparedKoen Jacobs · 09:31 | AssignedNoor Janssens | 4 h 22remaining | NJNoor Janssens | 09:31 | |
| Voice | CDClaire Dubois | Question about the night tariffCallback promised before noon · case to reviewClaire Dubois · 09:34 | Human queueCamille Laurent | 26 minAt risk | CLCamille Laurent | 09:34 |
LMLucas Martin | Direct debit confirmedConfirmation sent · ticket closed automaticallyLucas Martin · 08:47 | ResolvedMyCh IQ | —Resolved | MyCh IQ | 08:47 |
“I’m moving on 1 September and would like to update the address on my contract.”
Serve across every channel
Understand, handle and hand over voice, chat and email requests.
Invoice copy
Nora Benali · Chat · NE-2024-118
recuperer_facture- Invoice found
FAC-2026-0418- Amount
- €184.60
- Issued on
- 18/04/2026
Nora Benali requested a copy of her April invoice. Invoice FAC-2026-0418 was found and sent as an attachment. No dispute; account up to date.
- Message received
- Request understood
- Invoice retrieved
- Reply sent
Understand the request. Take the right action.
Across voice, chat and email, MyCh IQ identifies the need, gathers available context and follows the authorised workflow through to resolution or human handover.
Discover →Unified inbox08
Voice, chat and email in one queue.
| Voice / Chat / Email | Customer | Subject and preview | Status | SLA | Assigned to | Time |
|---|---|---|---|---|---|---|
| Voice | KJKoen Jacobs | High electricity billHanded over with full context · case NE-5107Koen Jacobs · 09:24 | Handed overNoor Janssens | 3 h 40remaining | NJNoor Janssens | 09:24 |
| Chat | NBNora Benali | Invoice copy“Hello, could you send me my April invoice again?”Nora Benali · 09:06 | Handled by AIMyCh IQ | 1 h 12remaining | MyCh IQ | 09:06 |
CDClaire Dubois | Address change for my contractAction prepared · awaiting your approvalClaire Dubois · 09:12 | Needs approvalCamille Laurent | 5 h 48remaining | CLCamille Laurent | 09:12 | |
| Voice | EVElise Vermeulen | Cancellation at contract endCallback requested · morning preferredElise Vermeulen · 09:21 | Human queueUnassigned | 18 minAt risk | —Unassigned | 09:21 |
| Chat | EVElise Vermeulen | Question about the monthly advanceCustomer asked to speak to a team memberElise Vermeulen · 09:29 | Human queueSophie De Smet | 42 minremaining | SDSophie De Smet | 09:29 |
KJKoen Jacobs | Question about case NE-5107Meter check follow-up · reply being preparedKoen Jacobs · 09:31 | AssignedNoor Janssens | 4 h 22remaining | NJNoor Janssens | 09:31 | |
| Voice | CDClaire Dubois | Question about the night tariffCallback promised before noon · case to reviewClaire Dubois · 09:34 | Human queueCamille Laurent | 26 minAt risk | CLCamille Laurent | 09:34 |
LMLucas Martin | Direct debit confirmedConfirmation sent · ticket closed automaticallyLucas Martin · 08:47 | ResolvedMyCh IQ | —Resolved | MyCh IQ | 08:47 |
“I’m moving on 1 September and would like to update the address on my contract.”
One queue showing what AI handles and what your team needs to take over.
Bring voice, chat and email conversations into a single operational view, with clear statuses, priorities, SLA risks and ownership.
Discover →Handoff briefing
Koen Jacobs · case NE-5107
Koen disputes his July invoice. The difference comes from an estimated meter reading, not confirmed actual consumption.
- Identity and meter verified
- Six months of history analysed
- Case NE-5107 created
- Customer
NE-2024-204- Meter
541-88-A
That can’t be right; nothing has changed here.
I’ll open a case and connect you with a bilingual colleague.
Hello Mr Jacobs, I already have your case in front of me.
The adviser takes over the decision, without having to search for information.
After a handover, MyCh IQ gives the adviser a concise summary, the reason for escalation, the data collected and possible next actions.
Discover →Automate with control
Turn business rules into clear actions that can be approved and audited.
Change of address
7 av. des Prés, 4020 Liège
24 rue des Tilleuls, 4000 Liège
Turn business rules into clear, testable workflows.
Define the entry point, information to check, decisions, approvals and final actions in a workflow your operational teams can review.
Discover →Update contract address
mettre_a_jour_adresse_clientUpdate the address recorded on a customer contract.
INPUT SCHEMA
| Field | Format | Rule |
|---|---|---|
Contractcontrat | Text | Required |
Streetrue | Text | Required |
Postcodecode_postal | 4 digits | Required |
Cityville | Text | Required |
Effective datedate_effet | Date | Optional |
Give AI specific actions, not unlimited access.
Each tool defines an action, its inputs, scope, time limits, retry rules and approval level.
Discover →Autonomy and permissions
Every action is approved
4 autonomous actions
Subject to each action’s policy
| Action | Policy | Limit | Scope |
|---|---|---|---|
Retrieve an invoiceBillingrecuperer_facture | Autonomous | — | Read only |
Check a meter readingBillingconsulter_releve_compteur | Autonomous | — | Read only |
Send confirmationCommunicationenvoyer_confirmation | Autonomous | — | Customer’s language |
Close a ticketProcesscloturer_ticket | Autonomous | — | After resolution |
Change customer addressCustomer recordmettre_a_jour_adresse_client | Approval | — | Contract address |
Schedule a visitField serviceplanifier_intervention | Approval | < 30 d | Service area |
Offer goodwill creditFinancialgeste_commercial | Approval | ≤ €100 | Supervisor |
Issue a refundFinancialrembourser_client | Human only | Any amount | Human only |
A human-only action never becomes autonomous.
Set autonomy action by action.
Choose what can run autonomously, what needs approval and what stays fully human. Decisions and their outcomes remain auditable.
Discover →Manage operations
Connect workload, quality and AI decisions to day-to-day reality.
Forecasting & planning
Tuesday 25 August · Contracts team
Adviser schedule
2 approved adjustments
Shift brought forward to 13:00 · Covers 13:00–17:00
Shift extended to 17:00 · FR / NL skills
Coverage & impact
Connect workload forecasts to schedules your team can actually use.
See expected volume, staffing needs, coverage gaps and live team status in one platform.
Discover →Quality & analytics
18–24 August 2026 · Customer service
Conversation quality
128 conversations evaluated
Random sample · Last 7 days
AI operations
over 7 days
Below 0.85: approval or handoff.
Manage conversations, AI decisions and workload in one framework.
Analyse volumes, service levels, resolutions, handovers, approvals, action errors and confidence distribution as distinct measures.
Discover →Conversation Replay
Same request. Updated rules. Simulated outcome.
“Hello, could you send me my April invoice again? I can’t find it.”
Original interaction
Billing v4 · 12 Aug
Contract NE-2024-118 · Last 3 invoices
recuperer_factureNot approved at that date
0 actions executed“I’ll pass your request to an adviser who will send you the invoice.”
Billing queue · Ticket open · Waiting for adviser
27 s · 0 actionsSimulated replay
Billing v6 · 20 Aug
Contract NE-2024-118 · Last 3 invoices
recuperer_factureFAC-2026-0418 · €184.60 · PDF attached
340 ms · Simulated executionRead-only · Logged“Here is your April invoice (FAC-2026-0418, €184.60). I’m sending it as an attachment.”
No handoff required · Ticket closed in simulation
11 s · 1 simulated actionrecuperer_facture approved for read-only access
Billing v6 note linked to the intent
None · Within the approved read limit
Change a rule. See what AI would have done differently.
Replay a completed interaction with a new instruction, knowledge source or policy to compare the original journey with the simulation.
Discover →Three languages. The same context.
The same customer record in all three interfaces
en-GB- Contrat
NE-2024-118- Facture
FAC-2026-0418- Montant
- €184.60
Récupérer une facture
Envoyer une confirmation
nl-BE- Contract
NE-2024-118- Factuur
FAC-2026-0418- Bedrag
- € 184,60
Factuur ophalen
Bevestiging versturen
en-GB- Contract
NE-2024-118- Invoice
FAC-2026-0418- Amount
- €184.60
Retrieve an invoice
Send a confirmation
The same case, understood and presented in the right language.
MyCh IQ preserves the customer, values, statuses and history while presenting the interface and context in French, Dutch or English.
Discover →See how it works with your own use case.
Choose a customer request, an approval rule and a channel. We’ll show you how MyCh IQ connects them.