Replay without affecting the customer
The replay is clearly labelled as a simulation and does not alter the original interaction.
Conversation Replay
Change a rule. See what AI would have done differently.
Replay a completed interaction with a new instruction, knowledge source or policy to compare the original journey with the simulation.
Case · invoice disputeCompare the original decision with the new rule
Original decision
→OutcomeHuman handover · 4 min
New rule
OutcomeResolved · 48 s
Original and simulation synchronised
Changed decisions highlighted
An explanation of what changed and why
How it works
A clear process, from start to finish.
Compare step by step
Request, understanding, action, response and outcome are aligned to pinpoint the difference.
Decide with more context
Your team can examine the likely effect of a new rule before applying it more widely.
The product in action
Watch the state change, not a decorative image.
The demo shows the information that appears, the rule that applies and the final state your team can use.
Demonstration with fictional data. Replaying a conversation with an updated ruleDemo
One product language
Context stays available where your team needs it.
Each module uses the same fictional customers, statuses and control logic to show a coherent product, not a collection of dashboards.
Requests handled1 284↑ 4,1 %
Resolved without intervention68 %↑ 3.4 pts
First response42 s↓ 11 s
Satisfaction4,6/ 5
Volume handled · 12 weeks Voice Chat E-mail
Resolution quality
Resolution91 %Useful handover84 %
Signals to watch
3 approvals pending
Billing SLA under watch
Stable chat quality
Apply this process to your operation
Let’s discuss a real customer journey.
We start with your request, your rules and the exact point where a human must keep the decision.