A clear name and purpose
The tool maps to a recognisable operational task, such as retrieving an invoice or updating an address.
Approved tools
Give AI specific actions, not unlimited access.
Each tool defines an action, its inputs, scope, time limits, retry rules and approval level.
TOOLS / DEFINITION
Update contract address
mettre_a_jour_adresse_clientUpdate the address recorded on a customer contract.
INPUT SCHEMA
| Field | Format | Rule |
|---|---|---|
Contractcontrat | Text | Required |
Streetrue | Text | Required |
Postcodecode_postal | 4 digits | Required |
Cityville | Text | Required |
Effective datedate_effet | Date | Optional |
Contract address only
Explicit scope of action
Inputs validated before execution
Results and errors logged
How it works
A clear process, from start to finish.
Expected data
Required fields are checked before execution; the agent asks again or hands over if the case is incomplete.
A policy for each action
Autonomy, approval, time limits and logging are defined where the risk actually occurs.
The product in action
Watch the state change, not a decorative image.
The demo shows the information that appears, the rule that applies and the final state your team can use.
Demonstration with fictional data.TOOLS / DEFINITION
Update contract address
mettre_a_jour_adresse_clientUpdate the address recorded on a customer contract.
INPUT SCHEMA
| Field | Format | Rule |
|---|---|---|
Contractcontrat | Text | Required |
Streetrue | Text | Required |
Postcodecode_postal | 4 digits | Required |
Cityville | Text | Required |
Effective datedate_effet | Date | Optional |
Contract address only
Approved toolsDemo
One product language
Context stays available where your team needs it.
Each module uses the same fictional customers, statuses and control logic to show a coherent product, not a collection of dashboards.
AI SUPERVISION / AUDIT LOG
Audit log
All actors8 entries of 1,284
| Timestamp | Decision | Actor / tool | Result |
|---|---|---|---|
21/08 11:24:38CONV-4821 | Autonomous resolutionAI agent | AI agentconsulter_releve_compteur | Invoice correctedTR-8f41c2 |
21/08 11:22:54CONV-4818 | Contextual handoffAI agent → Y. El Amrani | AI agent → Y. El Amrani | Transferred with contextTR-8f4197 |
21/08 11:20:11CONV-4815 | Approval requestedAI agent → C. Laurent | AI agent → C. Laurentgeste_commercial | PendingTR-8f4163 |
21/08 09:41:04CONV-4802 | Action approvedCamille Laurent | Camille Laurentmettre_a_jour_adresse_client | Record updatedTR-8f40a7 |
21/08 09:12:20CONV-4796 | Approval declinedCamille Laurent | Camille Laurentgeste_commercial | Response adjustedTR-8f4055 |
20/08 17:48:02CONV-4771 | Autonomous resolutionAI agent | AI agentrecuperer_facture | Invoice sentTR-8f3ee1 |
20/08 16:31:47CONV-4762 | Action failedAI agent | AI agentplanifier_intervention | Retry scheduledTR-8f3e70 |
20/08 15:02:19CONV-4750 | Policy changedCamille Laurent | Camille Laurent | Address → approval requiredTR-8f3dc4 |
24-month retention · EU regionNo tokens or secrets logged
Apply this process to your operation
Let’s discuss a real customer journey.
We start with your request, your rules and the exact point where a human must keep the decision.