Separate language from channel
A Dutch call can be handled in a French interface without losing meaning or history.
FR · NL · EN
The same case, understood and presented in the right language.
MyCh IQ preserves the customer, values, statuses and history while presenting the interface and context in French, Dutch or English.
MYCH IQ / NOVERA
FR · NL · ENThree languages. The same context.
The same customer record in all three interfaces
NB
Nora BenaliNE-2024-118 · Liège
Detected languageFR · French
FRFrançais
en-GBContexte client
NBNora Benali
- Contrat
NE-2024-118- Facture
FAC-2026-0418- Montant
- €184.60
Intention détectéeDuplicata de facture
0,96
Langue détectéeFrançais
Actions approuvées
Récupérer une facture
Envoyer une confirmation
NLNederlands
nl-BEKlantcontext
NBNora Benali
- Contract
NE-2024-118- Factuur
FAC-2026-0418- Bedrag
- € 184,60
Herkende intentieKopie van factuur
0,96
Herkende taalFrans
Goedgekeurde acties
Factuur ophalen
Bevestiging versturen
ENEnglish
en-GBCustomer context
NBNora Benali
- Contract
NE-2024-118- Invoice
FAC-2026-0418- Amount
- €184.60
Detected intentInvoice copy
0.96
Detected languageFrench
Approved actions
Retrieve an invoice
Send a confirmation
Interface languagesFR · NL · EN
Reply languagesFR · NL · EN
Knowledge baseFR · NL
The interface and customer languages are independentA Dutch-speaking adviser can handle a request in French without losing the context of the case.
Interface in French, Dutch and English
Customer language detected in context
Data and logic preserved across languages
How it works
A clear process, from start to finish.
Preserve the same facts
Switching language never changes the customer, amounts, statuses or decision.
Avoid mixed-language views
Each view uses a consistent language, with translations checked for operational use.
The product in action
Watch the state change, not a decorative image.
The demo shows the information that appears, the rule that applies and the final state your team can use.
Demonstration with fictional data.MYCH IQ / NOVERA
FR · NL · ENThree languages. The same context.
The same customer record in all three interfaces
NB
Nora BenaliNE-2024-118 · Liège
Detected languageFR · French
FRFrançais
en-GBContexte client
NBNora Benali
- Contrat
NE-2024-118- Facture
FAC-2026-0418- Montant
- €184.60
Intention détectéeDuplicata de facture
0,96
Langue détectéeFrançais
Actions approuvées
Récupérer une facture
Envoyer une confirmation
NLNederlands
nl-BEKlantcontext
NBNora Benali
- Contract
NE-2024-118- Factuur
FAC-2026-0418- Bedrag
- € 184,60
Herkende intentieKopie van factuur
0,96
Herkende taalFrans
Goedgekeurde acties
Factuur ophalen
Bevestiging versturen
ENEnglish
en-GBCustomer context
NBNora Benali
- Contract
NE-2024-118- Invoice
FAC-2026-0418- Amount
- €184.60
Detected intentInvoice copy
0.96
Detected languageFrench
Approved actions
Retrieve an invoice
Send a confirmation
Interface languagesFR · NL · EN
Reply languagesFR · NL · EN
Knowledge baseFR · NL
The interface and customer languages are independentA Dutch-speaking adviser can handle a request in French without losing the context of the case.
FR · NL · ENDemo
One product language
Context stays available where your team needs it.
Each module uses the same fictional customers, statuses and control logic to show a coherent product, not a collection of dashboards.
MYCH IQ / NOVERA
Copilot activeHandoff briefing
Koen Jacobs · case NE-5107
KJKoen JacobsVoice · NL
NJNoor JanssensKoen disputes his July invoice. The difference comes from an estimated meter reading, not confirmed actual consumption.
July invoice€316.40
Usual average€148.20
Why hand over?A commercial decision is required.
AI confidence 0.71Threshold 0.85
Already checked
- Identity and meter verified
- Six months of history analysed
- Case NE-5107 created
- Customer
NE-2024-204- Meter
541-88-A
End of transcript · English translation
Koen
That can’t be right; nothing has changed here.
MyCh IQ
I’ll open a case and connect you with a bilingual colleague.
Noor
Hello Mr Jacobs, I already have your case in front of me.
NJ
The copilot prepares. Noor makes the final decision.Assigned to Noor Janssens · Awaiting a decision
NE-5107 Apply this process to your operation
Let’s discuss a real customer journey.
We start with your request, your rules and the exact point where a human must keep the decision.