Billing12 workflows
Semi-autonomousUnderstand the product
without unnecessary jargon.
Short explanations and concrete interfaces to assess the process, control and role of people.
From request to resolution
The five steps connecting channel, context, action, handover and oversight.
Read →✓ControlAutonomy and approvals
Why every action has its own authorisation level.
Read →↺SimulationConversation Replay
Compare an original interaction with what would change under a new rule.
Read →文BelgiumMultilingual interface
Keep the same facts while presenting the case in FR, NL or EN.
Read → Configure the service, not just the agent
Every request type has its own rules.
The catalogue specifies required information, the SLA, handling mode, authorised actions and escalation policy.
Explore approved tools →Active servicesBi Co Ap Co
Contracts8 workflows
SupervisedAppointments5 workflows
AutonomousComplaints9 workflows
Human queueServiceBilling
PublishedAvailable actions
Resend invoiceExplain the amountArrange an inspection
All interfaces on this site use Novera Énergie and entirely fictional people and data. They explain how the product works and where it is heading. They are not customer results or evidence of a connection to a production environment.
From reading to a scenario
Choose your customer request.
We’ll show the handling, approval rule and human handover in a concise demonstration.